Sign In

Terms of use

Hosty (or know as well and referred to below as ‘’the website’’ or ‘the website Hosty.bg’’) is a reservation website belonging to the company Profocus LTD, registered in Bulgaria under VAT Number BG205961542.

Usage of the website Hosty.bg

As a condition – you have to be 18 years old or more and to be able to sign a contract / agreement in your country of residence in order to be able to take advantage of the service that our website has to offer.

Providing of truthful and accurate personal information is your responsibility.

We save the right to contact you and require additional information about yourself, your identity and documents supporting that if we need so in regards to the applicable laws and regulations.

On the website Hosty.bg you can find the following:

  • Lists of properties (online ads)
  • Information about the properties and the business of hosty.bg
  • Send requests for reservations
  • Rent short term properties or request additional services which may include (but are not limited only to) airport transfers, additional cleaning services, etc. known and referred to on the website as ‘’Services’’.

Please note that some of these additional services might / will be provided from another company.

All of the properties available for rent from us are managed by our company always having in mind the best interest of their owners and supported by the needed signed contracts for Property management.

Your Contact With Us:

This document, as well as all other documents, including ‘’Terms of Use’’, are determining your relation to us. It is really important to read and understand The Terms of Use before using the website hosty.bg. If there is something that is not clear or you do not understand, please contact us at office@hosty.bg so we can discuss more.

By using our services you agree with out Terms of Use.

In case you do not agree, please do not browse our lists, request reservations, make property reservations with us, or use our services in any way.

We confirm that the listed properties on our website are not owned by our company. They are owned by third parties that signed an agreement with us to list their properties for rent via our website hosty.bg.

In case you request a reservation which we confirm on the behalf of the owner of the requested property, you sign an agreement with the owner for renting his / her property and agree with the additional conditions, described in the listing. Our company is not a third party in any of the agreements between you as ‘the customer’ and the owner. We just assist to make the whole process easier. We serve as an intermediary representing the owner of the property and complete all tasks and actions instead of him/her and at his/her expense.

Please note that you are responsible for the actions or the lack of actions of anyone who you granted access to the property you rented under our Terms of use and the person who you granted access to the rented property will be considered as a party to the Terms of use.

Rates and Payments

The usage of our website hosty.bg is free.

In order to make a booking, you will have to pay the host, as thoroughly described in the corresponding list (‘’reservation tax’’). The amount would be equal to the average rate per night as advertised during the period you chose, plus a cleaning fee.

Your reservation will be accepted immediately after our payments provider ‘’Stripe’’ confirms that the reservation payment is received. If so, a confirmation page with your reservation code will load. Additional details and instructions will be sent to you via the email that you provided during the reservation process in up to 24 hours after a payment was received.

Cash payments are not accepted.

If your booking has to be prolonged – then additional payment instructions will be sent to you.

We are operating as a payment agent between you and the home owner in order to make the payment process smooth and easier.

All prices (reservation taxes) listed on the website (and Terms of use) are in Bulgarian lev – BGN ” (1 EURO = 1.95 BGN).

Applicable Fees and Taxes

All fees are already included in the reservation price, except of:

  • Credit or Debit card taxes applied by your banking provider. By using the service of hosty.bg you confirm that if such taxes apply, they will be completely your responsibility.
  • Additional fees in case that your bank or credit card company exchanges the amount in a different currency than the one stated on our website, if yours is a different one, on an exchange rate different from the market’s rate. By using the services of hosty.bg you confirm that these kind of extra taxes are completely your responsibility.
  • Fees that are explicitly stated on the list’s description and are conditional (as late registration fee).
  • Additional fees for additional services, such as airport transfers, extra cleaning services etc. You will be advised of such fees in advance, before ordering the additional services.

Change of Reservation

You can change or cancel a reservation by contacting us at office@hosty.bg

Any change or cancellation of a booking can be a subject to additional conditions, as you were advised before completing the initial reservation, as well as in this clause in our Terms & Conditions.

Cancellation and Refund Policy

In case of a Reservation Cancellation, the following fees will be refunded:

1. Summer season cancelation policy 15 June – 14 September

  • If you cancel your booking up to fourteen (14) days or more before the first date of your stay, you will receive a full refund, except for any transaction fees that we potentially had covered limited to 2% of the reservation fee.
  • If you cancel your booking between fourteen (14) and seven (7) days before the first day of your stay, you are entitled to a 50% refund of the reservation fee.
  • If you cancel your booking between seven (7) days and one (1) day before the first day of your stay, you are not entitled to a refund.
  • If you want to cancel your booking during your stay (in case you want to leave before the days you have paid for expire), you are not entitled to a refund.
  • If you wish to check out three (3) or more hours later than the checkout time noted in the listing during your reservation process, you will ask to pay an additional (fixed) charge due to the delayed check out time, as you were advised in the email for your booking confirmation.

2. Winter season cancelation policy 15 September – 14 June

  • If you cancel your booking in up to three (3) days or more before the first date of your stay, you will receive a full refund, except for any transaction fees that we potentially had covered limited to 2% of the reservation fee.
  • If you cancel your booking between three (3) days and one (1) day before the first day of your stay, you are entitled to a 50% refund of the reservation fee.
  • If you cancel your booking on the first day of your stay, you are not entitled to a refund.
  • If you want to cancel your booking during your stay (in case you want to leave before the days you have paid for expire), you are not entitled to a refund.
  • If you wish to check out three (3) or more hours later than the checkout time noted in the listing during your reservation process, you will ask to pay an additional (fixed) charge due to the delayed check out time, as you were advised in the email for your booking confirmation.

In the rare cases if we need to cancel your reservation, you will receive a full refund and of course assistance if you would like to re-schedule your booking.

Rights and obligations of the users of hosty.bg

The Website hosty.bg and in some cases some of its providers own all materials and content and we give you a permission to use them solely for the purpose of using the services we provide in accordance to the current Terms & Conditions.

You consent that you do not own any rights over the service itself or any part of it, except of using it in accordance with our Terms & Conditions.

You confirm that you are aware that you do not have the right to use names, trademarks, logos, domain names or other distinctive features of the brand that differ from the ones pointed in the Terms & Conditions.

You also agree:

  • Not to copy any part of our service
  • Not to provide to other people or sell parts of our service
  • Not to change or try to change the service in any way
  • Not to search for or have access to a code of a service of ours that we did not specifically publicly share for common use.

In addition to other terms in these Terms of Use, this part shows the specific rules that apply in order to use the service. (Obligations of the users of Hosty.bg).

When you use our service, you must not:

  • Avoid, restrict or interfere in any way in security related actions that stop or limit the use or the ability to copy content presented on the website.
  • Provide wrong or misleading information or give permission to another person to use your details or use the service pretending to be you.
  • Act under the name of another person, different identity or give any impression that you are related to our company in any way if you are not.
  • Use the service in a way different than the one described in our Terms of use.
  • Modify, interfere, stop or hack the service or gather any details except of the ones mentioned in the Terms of use.
  • To abuse the service by intentionally releasing viruses, Troyan horses, worms, logical bombs or any other materials that might harm the service or the experience of all other users of the service.
  • The abuse and not following the Terms of use of Hosty.bg is a serious offense and might lead to taking some or all of the following actions (with or without a notice in advance):
  • Use automated systems to access the service and send bulk service requests more than a human can possibly and rationally do so for the same period of time.
  • Immediate temporary or permanent prohibition to use the website Hosty.bg and its services
  • A warning to you – Legal actions against you, including one for a monetary compensation (plus any and not limited to court expenses and administrative expenses) that appeared due to the abuse
  • Providing the legal authorities with your data and personal information if/when needed.

Termination of any relations

You must stop using hosty.bg if you disagree with our Terms of use or with any actualisations in accordance to the Terms of use or our services

You can stop using our services at any time and due to any reason.

We can immediately terminate your use of our service in case of any abuse of our users rights appear or anything related to a breach of our Terms of use.

If you or we Terminate or limit your usage of our services, as described here, we are allowed to delete or modify any information that we have about you. You will lose all rights to use the service or have access to our content. We will not offer a compensation if any loss occurs at your side.

The termination of use of the services of hosty.bg does not interfere in any way with your outstanding balances with us if any.

Responsibility

You confirm that you are aware that our role is only as representatives of the owner of the property and that we are not a third partly in your agreement with them. In accordance to that, we are not responsible for any breaches of the agreement between you and the owner of the property.

We cannot be held responsible for any loss or damage caused by your actions or lack of actions, or any faults, emergencies, accidents or events that might occur during your stay at the owner`s premises.

You consent to take responsibility for covering the expenses for any loss or damage caused to us or to the owners` property that we might be charged for or sought responsibility for as a result of your stay (except of accidents cause by negligence on our end as pointed in the Terms of use) or in relation to any reservation (including property damages).

We guarantee that the services of hosty.bg will be available during the usual working hours.

Unfortunately due to the fact that the Internet and the technology are not always something we can control, the service will be provided in accordance to that and to what is possible in the current moment. This means that we cannot promise that the usage of the service will be constant and without any delays, errors or will be in accordance with your expectations.

In the case of a complaint caused by the way a service was provided, our responsibility to you cannot exceed the amount that you already paid for using our services for the previous three (3) months before the complaint occurred and in case you did not make the payments for the service, our responsibility will never exceed 1 EUR.

We cannot be held responsible for any damages or accidents that cannot be reasonably predictable.

Nothing in our Terms of use limits or removes our responsibility to you or your legal rights as a consumer, if the law in the country that you live in does not allow exceptions or limitations in the responsibility, listed In the Terms of use.

Resolving an issue

If you have a complaint in relation to the service we provided, please contact us at office@hosty.bg as a first step, so we can try to resolve the problem unofficially.

In case that this way it is not possible the issue to be resolved, we will discuss the best steps moving forward.

If an issue between you and the owner of the property occurs in relation of a booking via our website, then you can contact us at office@hosty.bg. We will make sure to double check the situation and provide a reasonable solution as an intermediary between you and the owner of the premises. We would like to assure you that we are obligated to resolve such issues having in mind both your and the owners best interest and this will not prevent you or stop you (or the owner of the property) to take further legal actions against each other if needed.

Service improvements and Updates

We constantly improve and update our services, so we can try and find a way to provide you with new and updated functions and services. Improvements and actualisations are also done in order to be able to match the constantly changing technology and the needs of our clients who use Internet and our services.

We might need to update, null, stop offering and / or maintaining a specific service, part of it or function related to the service.

These changes can affect your previous actions in accordance to that service or function that you use. Each change in the Service can contain parts of the service to be nulled or deleted.

You confirm that you are aware that change is a part of our service that we will make with time and this is a main part of us being able to provide you with the Service. After a change or an update is done – if you continue using our services will mean that you have accepted that change. You are always able to stop using the website hosty.bg.

We will always try and contact you if any significant changes in the service have to be done.

Updating Documents

We can make slight changes in the Terms of Use from time to time but the active current version will always be published at Hosty.bg.

Usually a change might be needed in need of adding new functions, law changes, or when we need to state our position regarding a subject.

We will always try and contact you if any significant change of documents listed in the Terms of Use is needed. We can contact you via the platform Hosty.bg (by kindly asking you to accept the changes before continuing to use our website) or we can send you a separate email.

Usually we will try to advise you before the new terms become active. Please note that there are cases in which changes are needed immediately and in such cases we will not inform you in advance.

Applicable Documents and Versions

The current version of our Terms of use is the only one related to your relations with us. Older versions are not considered active / valid and will not be used. They are replaced by the current version.

The Terms of Use are considered as a written agreement between you and our company in order to provide you with our services. If there is a part that cannot be applied to you, then the rest of the Terms of use will apply to your relations with us.

If you breach the Terms of Use and we do not take immediate action against you, this does not mean that we will not take action in the future in accordance to the relevant law and orders.

Diversification

If a part of our Terms of Use is considered unlawful or unusable, this will not affect the rest of the Terms to be used and in effect.

Third Parties’ Rights

A person who is not a party in our Terms of use cannot use / apply any of its Terms of use.

Law

The Bulgarian Law will apply to any arguments and their resolving in accordance to our Terms of Use. Bulgarian Courts will have non-exclusive jurisdiction to any argument, coming from or related to the use of our services.

Contact, Feedback and Complaints

If you need to contact us regarding our current Terms of Use or a different document pointed in them, please send us an email at office@hosty.bg

We value the feedback of our users and customers and we always want to hear your opinion and how you think we can improve our services. When providing us with a feedback you agree that you waive all rights in connection to the feedback and that we can use it unconditionally and without paying you for it.

bg_BG